RESERVATIONS:
Reservations can
be made over the phone and confirmed with a 50% deposit of the total
rent due. The balance of the total rent must be paid in full 30 days
prior to your arrival.
CANCELLATIONS:
In the
event that you have to cancel your reservation, we will provide a
complete refund of all payments made, less a $25 administrative fee
if we can re-rent the home. If we cannot re-rent the home you will
not receive a refund. We make every possible effort to re-rent the
home. If you cancel your reservations before your final payment,
30 days before your arrival, all money will be refunded less a $25
administrative fee.
SECURITY DEPOSIT:
A $200 security
deposit is required for occupancy. The security deposit will be refunded
within 30 days from your departure. The full amount will be refunded
unless charges for damage and repair have to be deducted.
TRIP INSURANCE:
We strongly recommend
that you purchase trip insurance. Should it be necessary for you
to cancel your reservation, and we are unable to re-rent the home,
the insurance company will refund your money.
PAYMENT:
Payments can be made by
personal check, or money orders. We DO NOT ACCEPT CREDIT CARDS.
CHECK-IN TIME:
Check in time is anytime
after 3 PM on your arrival date. We will make arrangements in advance
to give you a code for the lock box for the home. The lock box contains
the key for the home. We provide an informational folder about the
home and the area inside the house. Should you have any questions
you may call us at anytime.
CHECK-OUT TIME:
Check out time is
anytime before 11 AM on the date of your departure. Please return
all keys to the lock box when leaving the home.
LINENS AND TOWELS:
All linens and
towels are provided. There is one set of sheets for every bed and
2 towels for every person.
GARBAGE SERVICE:
Garbage removal
is unnecessary. The cleaning service will collect and dispose of
all garbage after you depart.
TELEPHONE USE:
All homes
have a telephone that you can dial local calls on. Long distance
and toll calls are not permitted unless made using a calling card.
All calls outside of Transylvania County are toll calls. Telephone
number local prefixes are: 862, 877, 884, 885, and 966.
Cell phones do not work in many parts of the mountains, therefore
you should not depend on cell phones for long distance calling.
PETS:
Pets are not permitted in any
home unless specifically allowed by the property owner. If permitted,
a non-refundable pet deposit of $100 per animal is required. The
fee is for the privilege of having a pet in the home. Any damage
caused by the pet will be deducted from the security deposit. Flea
and Tic pest removal is included as damage and can be charged out
of the security deposit.
SMOKING:
Smoking is not permitted
in any of the homes. If the odor of smoke, or damage from smoking
is evident, the Tenant will be charged the entire amount of their
security deposit for clean up.
The no smoking policy is strongly enforced for the courtesy of other non smoking
guests.
CLEANING SERVICE:
Cleaning service
is not provided as part of the rent during your stay. You are responsible
for normal house cleaning during your stay. The regular cleaning
service will be scheduled to arrive at check out time on your departure
date. The cleaning service will make the beds, fold and store extra
linens, towels, vacuum, and clean all bathrooms and the kitchen.
Any additional cleaning which may be required will be charged out
of the security deposit.
We can arrange
to have cleaning service provided more often at your request. Contact
the office for rate information.
EMERGENCY SERVICE:
Should you require
immediate assistance during your stay you can reach us on the 24-hour
maintenance line: 1-800-294-1877.
For More Information Contact Deer Ridge Property
Management
Post Office Box 120
Cedar Mountain, NC 28718
Phone: (828) 862-8134 / Fax: (828) 862-6840
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