RESERVATIONS & RENT
Upon signing and returning this agreement with a 50% prepayment of the total due your reservation will be confirmed. The balance of the total due must be paid in full 28 days prior to Tenant’s occupancy. A security deposit is required for occupancy. The security deposit will be refunded within 45 days from the date the term end as stated in the Rental Agreement.
PAYMENT
All payments must be made in the form of a check, cash or money order.
CHECK IN & CHECK OUT TIME
Check-in time is anytime after 2 p.m. on the date the term begins as stated in the Rental Agreement. Check-out time is anytime before 10 a.m. on the date the term ends as stated in the Rental Agreement. It is necessary to contact an agent at Deer Ridge Property Management at least one day prior to your arrival to arrange for keys, map and directions to the home and any other special arrangements which may be necessary.
If you should arrive after the office is closed, your keys and welcome packet will be in the black drop box to the right of the office door. Should you have any problems you can reach someone at 1-800-294-1877.
CHECKOUT PROCEDURES
Tenants understand that it is their responsibility to:
- Remove all trash from unit
- Lock all windows and doors
- Turn off all appliances and water faucets
- Set heat to 60 degrees in cold weather and 75 degrees in warm weather
- Turn off all lights
- Wash all dishes
- Leave the premises in a sanitary condition
CANCELLATIONS
Please refer to paragraph 10 of the Vacation Rental Agreement which reads as follows:
”In the event of a cancellation by Tenant, Tenant shall receive a refund of all payments made by Tenant, less an administrative fee of $25.00 if the premises are re-rented on the terms set forth herin. If the premises are not re-rented on the terms set forth herein, Tenant will not be entitled to a refund of any rent payment made here under.”
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TRIP INSURANCE
For your added protection the premium for trip insurance has been added to your total amount due. For more information on this unique coverage please see the enclosures sent with this contract. If you do not desire to have trip insurance please initial the contract where indicated and deduct the trip insurance charge from your initial payment. You are under no obligation to accept this coverage.
COMMUNITY RULES & REGULATIONS
All Tenants, family members and guests shall comply with and abide by all existing rules and regulations of the community and shall not cause or allow any illegal or destructive activities to take place in or on the premises or in the community.
TELEPHONE USE
Local telephone charges are included in your rent. Long distance and toll calls are not permitted unless made using a calling card or credit card. All calls outside of Transylvania County are toll calls. Telephone number local prefixes are: 862, 877, 883, 884, 885, 966.
Cell phones do not work in many parts of the mountains; therefore you should not depend on cell phones for long distance calling. Back To Top
GARBAGE SERVICE
Trash removal is the responsibility of the tenant. All trash and garbage must be removed upon vacating the rental unit and all food must be cleaned out of the refrigerator and freezer. Instructions on where to take the trash is included in your welcome packet. There will be at least a $5 deduction from your security deposit if any trash or food is left in the unit.
Trash collection can also be arranged upon request.
PETS
Pets are not permitted in any home unless specifically allowed by the property owner. If permitted, the tenant is required to pay a nonrefundable pet deposit of $125 per animal. This fee is for the privilege of having the pet(s) on the premises. Any damage caused by the pet(s) will be charged out of the security deposit at the time the Tenant vacates the premises and the final walk through inspection is made by an associate. Flea and Tic pest removal is included as damage and can be charged out of the security deposit.
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SMOKING
Smoking is not permitted in any of the homes. If the odor of smoke, or damage from smoking is evident, the Tenant will be charged the entire amount of their security deposit for clean up. The no smoking policy is strongly enforced for the courtesy of other non smoking guests.
CLEANING SERVICE
Cleaning service is not provided as part of the rent during tenancy. The Tenant is responsible for normal house cleaning during their stay. The regular cleaning service will be scheduled to arrive at check out time on the date the term ends as stated on the Rental Agreement. The cleaning service will make the beds, fold and store extra linens, towels, vacuum, and clean all bathrooms and the kitchen. Any additional cleaning which may be required will be charged out of the Tenants security deposit.
EMERGENCY SERVICE
Deer Ridge Property Management can be reached 24 hours a day for emergency service by dialing 1-800-294-1877*. For all other non-emergency service please call (828) 862-8134. *Please try to dial the office number first.
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